Terms & Conditions

By using the site and  the services, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please kindly away using this site and the services.


Conditional Use


Your permission to use the site is conditional upon agreement that you:

(1)  Will comply with these terms and conditions.

(2)  Will provide accurate information when creating an account or registering for our services

(3)  Are sorely responsible for your User ID and activity that occurs while signed in to or while using your User ID.


Your Account


You need to create an account with us by agree to provide only accurate, complete registration information, and you will keep update the information if changes. When you register, you will obtain unique log-in credentials (a “User ID”). Access to the site and services is not authorized by any other person or entity using your User ID and you are responsible for preventing such unauthorized use.


You are solely responsible for any and all access to the site and services by persons using your User ID. Please notify us immediately if you become aware that your User ID is being used without authorization.


Non-Confidentiality, Security and Privacy


You understand that much of the information that you submit to us (such as postings and invitations) is submitted precisely for the purpose of disclosure in a variety or ways by Delcol, and therefore such information is not subject to any confidentiality obligation. Other information, such as credit card information provided in connection with the purchase thru Paypal, is maintained with appropriate privacy and security protections.


Any communications between you and Delcol, such as email or other correspondence, in which you offer suggestions or comments for improving or modifying our services will be deemed by us to be non-confidential and non-proprietary, and you agree that such information may be used by us without any limitation whatsoever.


Links to Third Party Sites


We don’t have control over websites that Delcol may link to. Delcol may contain links to third party websites that are not owned, operated, or controlled by Delcol. Therefore, we cannot and do not assume responsibility for the content, privacy policies, or practices of such websites or the companies that own them. Additionally, we cannot and will not censor or edit the content of any third party website. By using Delcol, you expressly relieve us from any and all liability arising from your use of any third party website.


Delcol  E-Shopping


Delcol E-Shopping provided consumers with opportunities to purchase products or services from Delcol with a time limited discounted price and promotion.


Delcol E-Shopping promotions are limited in terms of time and stock and all orders are subject to availability. The products listed are for sale solely in Malaysia, unfortunately, Delcol E-Shopping cannot accept order from or deliver to the address outside of Malaysia.


After placing an order with Delcol E-Shopping, you will receive an email from us acknowledging that we have received your order. It means that your order has been confirmed and accepted and ready for delivery. All orders are subject to stock availability. We will notify you if for any reason we do not accept your order, or any part of if (in which case we shall not take payment from you in respect or the cancelled order, or the partially cancelled order). The circumstances where we may not accept your order include:-

(1)  Where the item you have ordered is no longer available in stock.

(2)  Where your payment has not been authorised

(3)  Where we have identified a pricing or product description error

(4)  Where you have not complied in any way with these terms and conditions.


We will not be obliged to fulfil any other item(s) which may have been part of your order, unless and until the shipment of such item(s) has been confirmed.


You are required to create an account in order to purchase from the Delcol E-shopping. An account is required so we can collect information to allow you to pay for your purchase and delivery.




All purchased are final and the products are non-returnable unless there is a fault identified within 7 days of item receipt. There will be no refunds issued after 7 days of receipt of product. Any returns after 7 days are handled on a case-by case basis. Within reason, we will do what we can to ensure customer satisfaction.


To exercise your right of cancellation, follow the below Refund Process. Provided you cancel your purchase or contact us in the case of wrong items or faulty items within 7 days of item receipt, we will be happy to issue a refund for the price you had paid for the product.


While we try and ensure that all prices and information on our website are correct, errors may occur. If we discover an error in the goods you have ordered we will inform you as soon as possible and provide you the option of reconfirming your order at the correct price / information or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.




Refund Process


1.    Call us at 03-4297 3388 or email us at enquiry@delcolwater.com.my within 7 days of receipt of product to approve your return.


2.    After we confirm receipt of returned product, a refund will be made.


We will refund the full price you had paid for the cancelled item(s) while you have cancelled a contract. We will endeavour to process the refund due to you as soon as possible and, no later than 30 days from the day on which we gave you notice of cancellation.

Return Policy

Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been pick-up, open or unopened and so on.

For items that is verified and agreed by Delcol that the faulty or defective items are a result caused by factor (such as during delivery), these items will be available for exchange for the same item. These items must be hand carry to Delcol Centre. No shipping back of such items will be entertained.

Under certain circumstances, products that need to send back to supplier (local or oversea) might incur handling and other service charge. These charges are to be paid by the customer in the case of such items are defective as a result due to error by the customer. If the reason for your return is due to our error, there will be no charges of any sort.

Any other cases that qualify for an exchange and return will incur re-stocking fees.

Important Note:

All refund or exchange for any items purchased must be returned to us within 7 working days upon receiving of the products ordered (pickup or delivery). No further dispute will be entertained after 7 working days.


The price of all items for sale through Delcol E-Shopping is including the delivery charges in respect thereof, will be as quoted on Delcol E-Shopping from time to time, except in cases of obvious error.

All prices listed include GST tax (and we reserve the right to increase our prices to cover any increase in the rate of GST tax).

Our prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you the confirmation.


Payment Method:  


Currently we are only accepting PayPal as our media payment by securely online using a credit card or bank account.

-Not valid for cash only items.

Cash On Delivery (COD)

We accept the confirmation by cash on delivery (COD), kindly make the order by email to  enquiry@delcolwater.com.my. In your email, kindly provide your information such as name, contact number, address and product and quantity your keen to purchase.

Please be inform that the cash on delivery (COD) only applicable at Klang Valley area only. For more detail of location Klang Valley, please refer to the delivery and installation policy below.

Tax Invoices

The official tax invoice will be issued by Delcol upon payment and shipment together with the products.

Delivery and Installation Policy

The price is including the delivery price whole over nationwide. We are sorry cannot deliver for the international order for the time being. We use CITY-LINK Express, KANGAROO Worldwide Express and ABX Express for most of our online orders. You should allow 1-3 business days in case any unexpected delays. East Malaysia (Sabah & Sarawak) orders may often take 2 to 3 extra days, so please allow 3 to 5 business days for delivery.

We will provide the tracking number by email or phone once we sent out the goods so that you can check with the selected express if necessary.



Website: http://www.citylinkexpress.com
CITY-LINK Express Hotline: 03- 5033 3800


 ABX Express Website: http://www.abxexpress.com.my
ABX Express Hotline: 03- 7711 6688  下载.png      


Kangaroo Worldwide Express Website: http://www.kangaroo.com.my
Kangaroo Worldwide Express Hotline: 03- 4280 4181  

For customer within Klang Valley area, even by using payment COD basis or not, we are using our transport truck to deliver to your doorstep, please make sure you fill in the correct contact number and the delivery address. The delivery time is on our working hours:- Monday – Friday 8.30am-6pm.


The price as listed in Delcol E-Shopping is not including installation charges.
The price of installation as differ area by area especially out of Klang Valley area. Please call our service and installation team by 03-4297 3388 or send to
enquiry@delcolwater.com.my. Please allow 1-3 days working days to arrange it.The standard installation: Max. 20 ft for any PVC or PE piping material and all its necessary fittings for whole items listed.


All products in this website are brand new, genuine and factory fresh. All our products are covered under the general warranty as stated below otherwise specific warranty information will be provided to customers upon purchase of goods.

All type of Water Dispenser / Filter

The equipment stated is warranted against manufacturing defects for a period of 12 months from the date of purchase under normal use except for the external part such as water faucet (3 months). Delcol Warranty does not cover accessories on external parts such as casing, control knobs/buttons, carrying case and carrying strap, power switch. Delcol, at its option, will at no charge repair and replace all faulty parts but subject to as aforesaid. All faulty accessories, parts and equipment recovered shall become the property of Delcol. Replaced parts, accessories and boards are warranted for the balance of original warranty period.

Outdoor Filter

The filter stated warranted against manufacturing defects for a period of 12 months from the date of purchase under normal use for the water control valve. Total 60 months (5 years) warranty for the body of filter. Any wear and tear parts, damage parts due to mishandling, tampering, accident or lack of maintenance are not inclusive.

Delcol Warranty is not transferable, negotiable or assignable to a third party

Warranty card must be produced together with the equipment when seeking repairDelcol Warranty does not include transport, delivery or handling charge incurred in the transportation of the equipment/accessories to and from Delcol.

Delcol Warranty will be null and void in any of the following events:

  • If the damage on your equipment has been caused by accident, hazard, flood, voltage fluctation, faulty installation , act of God, misuse, negligence, corrosion, rusts or stain or causes other than ordinary use; or
  • If your equipment is modified or tampered with or repaired by any person other than Delcol technician or if the original identification marks have been removed from the set; or
  • If Warranty card is altered or defaced in any manner whatsoever.

If you are unsure how the warranty works or the warranty periods of the products you would like to purchase, please do not hesitate to contact us before proceeding with your order by contact our general line 03-4297 3388.


We may change or discontinue the site or any of the services at any time without prior notice. We reserve the right to terminate or vary these terms and conditions at our election and for any reason, without prior notice. In the event of any termination, you will immediately stop using our site and services. Any purchase from Delcol E-shopping pre-dating termination will be honoured according to these terms and conditions. 

Our Liability 

Except as relates to purchases of purchases from Delcol, to the extent permitted by law, we expressly exclude:- All conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:- 1.    loss of income or revenue2.       loss of business3.       loss of profits or contracts4.       loss of anticipated savings5.       loss of fata6.       loss of goodwill7.       waster management or office time 8.       whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

 Events Outside Our Control 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation of war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms and Conditions: (a)  We wiil contact you as soon as reasonably possible to notify you and(b)   Our obligations under these Terms and Condition will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects or delivery of an order to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

Your Liability 

You agree to compensate Delcol, for all losses, expenses and other costs (including but not limited to reasonable legal fees) incurred by Delcol which are causes by your breach of these Terms and Conditions. This compensation obligation will survive the termination or expiry of these terms and conditions and your use of Delcol website.